Alternative Learning Resources and FAQs for Students

Frequently Asked Questions about Alternative Learning


Minnesota State Academic Student Affairs Page

System Office Academic and Student Affairs Page

There are quick start guides for online teaching, drop in sessions with system office experts, and one-on-one sessions to explore available technology.

Technology Assistance

HCC Email is the official means of communication. To access email, go to -> Quick Links -> Email Login ->, enter password, click on Outlook.

To look up Star ID/password go to .

To use Zoom, go to and log in with your Star ID and password. If using the Zoom app on your cell phone, log in via the SSO section, type in Minnstate, and log in with Star ID/password.

If you need help beyond this or to find your Star ID, email

Broadband Resources

We have compiled information for wireless and data access for our students. This information is accurate, to the best of our knowledge, as of March 19, 2020.

FCC statement on network access:

The Federal Communications Commission is working with the broadband and telephone industries, asking them to agree to the Keep Americans Connected Pledge. Providers pledge to:

  • Waive late fees
  • Not cutoff service for lack of payment
  • Open all wifi hot-spots
  • Connectivity options for students who don't have it

    Charter / Spectrum

    Charter Communications is offering: Free Spectrum broadband and Wi-Fi access for 60 days in home with K-12 and/or college students who don’t have an existing Spectrum service level up to 100 Mbps.

    INTERNET ACCESS: Charter Free Internet offer for 2 months


    Comcast is creating options for more wireless and data access for subscribers and non-subscribers, including free Wi-Fi hotspots nationwide for all and unlimited data for their subscribers.

    FREE HOME WIFI: For 2 months to low income families

    FREE WIFI HOTSPOTS: All Xfinity hotspots free, see map

    Student resources for reduced-rated data access and wi-fi


    Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers.
    Once at a hotspot, select xfinitywifi network name > launch browser

    Companies Offering Free Internet during Covid-19

    Additional Information

    Resources for qualifying students:





    Information Technology Help Desk (Text or Call): 1-218-969-8001

    Access Microsoft services: Login to Office 365 Outlook

    Iron Range Food Resources

    Children and Families Resources in COVID-19 Response.pdf

    Brightspace D2L

    ​Wireless provider responses to COVID-19


    Following FCC agreement
    Open hot-spots
    Unlimited data for existing customers
    $10/month plans for low income families. Check Access from AT&T for more information

    Verizon statement

    Following FCC agreement
    No special offers at this time

    Sprint statement
    Following FCC agreement
    Unlimited data for existing customers
    All handsets will be authorized to enable hot-spots, no extra charge – starts 3/17/20

    T-Mobile statement
    Following FCC agreement
    Unlimited data for existing customers
    All handsets will be authorized to enable hot-spots, no extra charge – coming soon

    ​Technology Accessibility & Privacy Statements

    Accessibility of course technologies and privacy of your personal information and data is important to us. All of the technologies that require you to sign in with your StarID have been vetted by the Minnesota State System Office for security and 508 compliance.

    Links to the privacy policies and accessibility statements for the course software are provided for each platform:

    D2L Brightspace Accessibility:

    D2L Brightspace Privacy:

    Adobe Reader Accessibility:

    YouTube Accessibility:

    MS Office 365 Accessibility :

    Office 365 Privacy:

    Kaltura MediaSpace Accessibility:

    Kaltura MediaSpace Privacy:

    Zoom Accessibility: